Store Policy
Customer Care
I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.
I'm the second paragraph in your customer care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you
Privacy & Safety
I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
Wholesale Inquiries
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payment
order processing
All items in the shop are made-to-order through trusted production partners (Printify & Printful).
This helps reduce waste and lets us create your item just for you.
Processing Times:
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Apparel (tees, hoodies, sweatshirts): 3–8 business days
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Home goods (mugs, aprons, tea towels): 2–5 business days
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During peak seasons (November–December) processing times may extend slightly.
You will receive a shipping confirmation email as soon as your order is on the way.
shipping
We currently ship to the United States, Canada, and select other countries.
Estimated Shipping Times:
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United States: 3–7 business days
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Canada: 5–12 business days
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International: varies by destination
Shipping estimates are in addition to processing times.
Shipping costs are calculated at checkout based on the item and destination.
If your order includes multiple items, they may ship separately — this is normal for made-to-order items.
returns and exchanges
If there is a problem with your order :
If your item arrives damaged, misprinted, or incorrect in any way, please contact me within 7 days of delivery with:
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A photo of the issue
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Your order number
I’ll gladly replace it or issue a refund.
Your happiness matters.
Sizing issues :
Because all items are made-to-order, we cannot accept returns or exchanges for:
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Wrong size ordered
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Buyer’s remorse
But — I want you to feel confident!
Each listing includes a size chart, and you can always message me with questions before ordering.
cancelations:
Orders can be cancelled within 2 hours of purchase.
After production begins, the order cannot be cancanceled.
lost and delayed packages
If a package shows as “delivered” but you haven’t received it, please:
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Check with neighbors
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Check alternate delivery spots
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Wait 24–48 hours (carriers sometimes mark early)
If it remains missing after that window, contact me and I’ll help however I can.
For packages truly lost in transit, replacements are typically available.
address issues
Please double-check your shipping address at checkout.
If an item is returned due to an incorrect address, buyers are responsible for reshipment costs.
order issues
Because production often begins quickly, changes to color, size, or design are not guaranteed after an order is placed. Message me as soon as possible and I will do my best.
Have questions? Need help choosing a size or color?
I’m here for you!
Email: hello.inarow.shop@gmail.com
Etsy Messages: always welcome
Wix Contact Page: available on the site menu
thank you
Thank you for supporting this little shop built on whimsy, drawing, and the happiness of “getting more than our ducks in a row.”